Role and Responsibilities

Shipping and Logistics:

Responsible for the logistic and operational coordination of the shipping, and transportation of the goods (round fish).

• Coordinate the preparation and review of shipping documents and its delivery to final customer.
• Assist and provide guidance to suppliers and customers with the documental process.
• Keep abreast of international trading legislation to facilitate in an effective manner imports and export.
• Manage Logistic claims from customers in liaison with the Risk management team, Quality Assurance (Technical Team), and Sales Managers.
• Maintain shipping and logistics records and databases.

Customer Service:

Responsible to coordinate all the documental aspects of the commercial and operational activity to ensure the effective and efficient administration of the commercial contracts:

• Issue and monitor contracts and ensure its closure in terms of:
  • Issuance of settlement statements for the suppliers and customers.
  • Follow up the quality claims and productions rejects.
• Maintain business records and databases.
• Accountable for the completion of the end-2-end trading process, invoicing, costing, request payment to suppliers, follow on accounts receivables, others.
• Assist customers and suppliers to ensure a high level of satisfaction and prompt response.
• Supporting and advising the Commercial Team on trading terms.
• Liaise with the Finance department to follow up Accounts Payables and Accounts Receivables.
• Assist Finance department answering queries and/or clarifications during the reconciliation process.

Qualifications

Experiences and Education:

• Bachelor’s degree in business administration, international commerce, or related field.
• Prior experience in import/export role preferably from international trading company

Competencies / attitude / skills:

• Highly organized with strong attention to detail and process oriented.
• Ability to prioritize and manage own workload and escalate issues in a timely manner within the members of the team.
• Continuous improvement skills and the ability to review and suggest improvements to existing processes.
• Familiar with customs procedure, import & export documentation (not excluding).
• Positive, dynamic attitude, able to prioritize and multi-task in demanding environment.
• Strong analytical, meticulous, problem solving, patience and willingness to support requests from key suppliers and customers. 
• Excellent communication, interpersonal skills, curiosity, and interest to learn from our business and take on more responsibilities through the time.
• MS Office 365 proficient (Outlook, Word, Excel, PowerPoint are required; Power BI, Teams, OneDrive, Smartsheet, and Dynamics 365 are a plus).
• Experience in logistics operations & knowledge of customer service will be an advantage.
• Familiar with invoice management in an ERP will be an advantage.

Languages

• Fully bilingual, English/Spanish; written, verbal and able to proofread and translate written materials.