Utrecht, NL
Logistic & Customer Service Coordinator - Bolton Nederland Ad Interim
We are looking for a Logistics & Customer Service Coordinator to join our team in Bolton Netherlands
How you make the difference
This role is essential to ensure the continuity and efficiency of our logistics and customer service operation. The Logistic Coordinator will guarantee seamless order processing, partner communication, and stock flow while also supporting improvements in our supply chain processes.
How your agenda looks like:
- Acting as the main point of contact for customers, logistics providers, and internal teams (via phone/email).
- Ensuring accurate and timely order processing (mostly EDI) and managing order entry/validation in the ERP system (Microsoft Dynamics Navision).
- Performing order checks and follow-up: stock availability, blocked customers, repack status, and delivery scheduling.
- Managing and updating the customer and SKU database.
- Handling complaints and returns in collaboration with Customer Service and Sales, including issuing credit notes.
- Collaborating closely with the internal Logistics Manager (Benelux) to monitor stock levels, plan deliveries, and coordinate with co-packers.
- Following up on outbound logistics KPIs and managing carry-over stock.
- Supporting invoicing activities and tracking open orders.
- Participating in inventory counting and reconciliation.
- Daily/weekly coordination with the Italian logistics team on inbound shipments and demand planning.
Your team:
The role reports to the Logistics Manager Benelux and works cross-functionally with Sales, Customer Service, Finance, and external logistics partners.
What makes you a great fit:
- Proven experience in logistics coordination or customer service roles, ideally in an international FMCG environment.
- Strong organizational skills, ability to prioritize, and a hands-on mentality.
- Proficient in Microsoft Excel (VLOOKUP, Pivot Tables) and experience with ERP systems (Navision preferred).
- Comfortable communicating with different stakeholders and managing multiple tasks under pressure.
- Fluent in Dutch and English
What’s in for you:
- Work location: Utrecht - Netherlands
- Working Hours: Full Time
- Remote Working: Standard business hours with remote working options available
Curious About Us? Dive In:
Bolton is an Italian family-owned fast-moving consumer goods company with 10.500 people located across 60 offices, 17 production facilities, 10 R&D laboratories, and 14 fishing vessels worldwide. With a diverse portfolio of over 60 quality brands, Bolton has been enriching the lives of millions of people every day for more than 75 years, making their everyday more delicious, more enjoyable, useful, and beautiful.
About Bolton International
Bolton International is a dynamic division of Bolton that spearheads the global expansion of its iconic brands across diverse markets. With a formidable presence in over 30 countries, the international team is fueled by a shared passion: to drive meaningful change by introducing Bolton products to new audiences and conquering emerging markets. The division is dedicated to leveraging Bolton’s expertise and resources to ensure its brands resonate with consumers worldwide, fostering growth and success on a global scale, and making the difference every day.
Grow Your Future with Us, Apply now
